BUSINESS SERVICES

healthy people, healthy tribe

PATIENT REGISTRATION & RESOURCES

/ PATIENT REGISTRATION & RESOURCES

BUSINESS

healthy tribe

Business Services is your first stop when you choose Ketchikan Indian Community for your healthcare needs. Handle all your patient information and discover resources that may help cover associated healthcare costs.

Main Reception

907.228.9204

Hours

Wed
1pm - 5pm
Mon, Tues, Thurs, Fri
8am - 12pm, 1pm - 5pm

Hours

Wed
1pm - 5pm
Mon, Tues, Thurs, Fri
8am - 12pm, 1pm - 5pm
CORE SERVICES
PATIENT REGISTRATION & ALTERNATIVE RESOURCES
The Ones You See First

Patient Registration is responsible for collecting demographic information from patients at the time of check in for their visit (this includes medical, lab, dental, wellness and behavioral health services). At each visit, the registration staff is required to update your demographic information. You will also be asked to provide private insurance information or an alternate resource enrollment at each visit (i.e. private insurance, Medicare, Medicaid, Denali Kid Care or Veterans Administration). The Indian Health Service also requires that you are periodically screened by registration staff for possible enrollment in the alternate resources listed above. For your convenience, a Patient Benefits Coordinator is available to assist you with required enrollment in eligible programs.

Patient Benefit Coordinator Screens for Possible Eligibility

An alternate resource is a payment source other than KIC Tribal Health Clinic Purchased & Referred Care Services that helps pay for your health care.

  • Medicaid
  • Medicare
  • Veterans Administration
  • Workers Compensation
  • Denali Kid Care
  • Motor Vehicle Insurance
  • State or Local Health Care Programs
  • Private Health Insurance
Proof of Eligibility Required for Services

If you cannot provide proof of your American Indian/Alaska Native heritage, you can be seen on a one time basis only when it is deemed an emergency by a health care professional. KIC Tribal Health Clinic is only authorized to provide services to eligible Indian Health Service beneficiaries. To be considered an eligible beneficiary, you must provide an original or certified copy of a birth certificate. Copies will not be accepted. Additionally, one of the following original documents must be provided as proof of eligibility for services (eligibility cannot be established without one of these documents):

  • Certificate of Indian Blood
  • Tribal Enrollment Card or an Enrollment Certificate from your Tribal Office
  • Marriage Certificate or Affidavit or Paternity from Child’s Biological Father (For Care to Non-Indian Women)
  • Proof of Residency in the TCC Region for Contract Health Services

A completed Alaska Native verification record form, an original birth certificate and a copy of your parents’ proof of eligibility may be substituted if you cannot obtain any of the above documents. If you cannot provide proof of eligibility, you may be seen on a one time emergency basis only, but you must provide proof of eligibility prior to being seen again. You will be considered ineligible for both direct care treatment and purchased & referred care services until such proof can be provided.

PURCHASED & REFERRED CARE
The Ones You See First.

Purchased & Referred Care helps patients navigate certain circumstances related to travel, errors in healthcare bills, and negotiates with providers, vendors, and government officials to offer you the best services available.

Services Not Covered by Purchased & Referred Care

These are areas of commonly denied requests for payment by Purchased & Referred Care Services. Services that are not covered or are excluded services
Include but are not limited to:

  • Abortion
  • Acupuncture
  • Artificial Insemination
  • Burial of Deceased Beneficiary
  • Chiropractic Care
  • Contact Lenses or Glasses Unless Required as a Result of Surgery
  • Court-Ordered Counseling
  • Delivery of Infants Not Born in a Hospital
  • Dental Implants
  • Dental Treatment Not Referred by a KIC THC Dentist
  • Drug & Alcohol Assessments or Treatments
  • Drug Testing for Employment
  • Infertility Evaluation & Treatment
  • Kidney Transplantation
  • Lab Fees (In Some Cases)
  • Lodging
  • Meals
  • Surgery for Obesity
  • Travel for Routine Dental Care
HEALTH INFORMATION MANAGEMENT SERVICES

KIC Tribal Health Clinic keeps health records as digital or electronic documents. All health information is protected according to federal and state laws. All requests for protected health information go through our release of information technician in the HIMS department. A signed release of information form must be filled out by the patient. Protected health information is shared with other facilities involved in the patient’s care without requiring a signed authorization by the patient, which is in accordance with federal and state laws.

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